# Ohio Home Care Limited

*Operated by Ohio Home Care Ltd.*

Ohio Home Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/12/2024

## Practical info

- Postcode: NW10 6RF
- Registered manager: Dalal, Nishant
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 25/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-10
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-01-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-10

### Other

- Finding
  - Evidence: Staff spoke positively about their working environment and the support they received from management.
  - Published: 2023-01-10
- Finding
  - Evidence: An external consultant was recruited to carry out monthly audits across the service.
  - Published: 2023-01-10
- Finding
  - Evidence: Regular auditing and monitoring systems including spot checks, telephone monitoring calls and monthly EMAR audits were in place.
  - Published: 2023-01-10
- Finding
  - Evidence: People were supported to have maximum choice and control; MCA principles were understood and applied.
  - Published: 2023-01-10
- Finding
  - Evidence: Infection prevention and control procedures were followed; staff had adequate PPE and were regularly updated on COVID-19 guidance.
  - Published: 2023-01-10
- Finding
  - Evidence: Medicines safety procedures were in place with competency assessments before staff supported people with medicines.
  - Published: 2023-01-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-10
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-01-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-10
- Finding
  - Using medicines safely
  - Published: 2023-01-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-10
- Finding
  - Staffing and recruitment
  - Published: 2023-01-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-10

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-10
- Finding
  - Working in partnership with others
  - Published: 2023-01-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-10
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-10
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2023-01-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1200094693

HomeCare Compass is an independent guide and is not affiliated with the CQC.