# KML Kare

*Operated by KML Kare Limited.*

KML Kare is a CQC-regulated home-care agency in Wallsend.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/07/2025

## Practical info

- Postcode: NE28 7AT
- Registered manager: Richmond, Kay
- Local authority: North Tyneside
- Region: North East
- City: Wallsend
- Last CQC check: 29/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-04
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Positive feedback from health professionals, particularly regarding staff's palliative care skills.
  - Published: 2023-03-04
- Finding
  - Evidence: Structured quality assurance approach with regular checks across medicines administration and care planning.
  - Published: 2023-03-04
- Finding
  - Evidence: Strong person-centred culture with positive relationships between staff and people using the service.
  - Published: 2023-03-04
- Finding
  - Evidence: Personalised, regularly reviewed care plans covering health, social, communication needs, and end of life care.
  - Published: 2023-03-04
- Finding
  - Evidence: Staff received good training, supervision, and peer support, with records showing training up to date.
  - Published: 2023-03-04
- Finding
  - Evidence: Medicines managed safely with care plans describing support needed and registered manager checking administration.
  - Published: 2023-03-04
- Finding
  - Evidence: Sufficient staffing levels with reliable, on-time care visits and safely recruited new staff.
  - Published: 2023-03-04
- Finding
  - Evidence: People confirmed they felt safe and safeguarding concerns were investigated with action taken and referrals made to local authority safeguarding teams.
  - Published: 2023-03-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11997026692

HomeCare Compass is an independent guide and is not affiliated with the CQC.