# PentaCare (West Kent)

*Operated by Pentacare Services Ltd.*

PentaCare (West Kent) is a CQC-regulated home-care agency in Sevenoaks.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2023

## Practical info

- Postcode: TN13 2AA
- Registered manager: Dumont, Marie
- Local authority: Kent
- Region: South East
- City: Sevenoaks
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-24

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-24

### Other

- Finding
  - Evidence: Over 90% positive feedback in satisfaction surveys; strong staff morale reported.
  - Published: 2023-02-24
- Finding
  - Evidence: Registered manager was responsive to inspection findings and took immediate remedial action.
  - Published: 2023-02-24
- Finding
  - Evidence: People were supported with infection control, with appropriate PPE supplied and IPC training completed.
  - Published: 2023-02-24
- Finding
  - Evidence: Medicines were generally managed safely with detailed eMARs and PRN information.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff worked effectively with external agencies including GPs, district nurses and the local authority.
  - Published: 2023-02-24
- Finding
  - Evidence: Care plans that were complete were person-centred, including personal histories, goals and preferences.
  - Published: 2023-02-24
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-cared for by kind, consistent staff.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff were recruited safely with appropriate DBS checks, references, identity and employment history verification.
  - Published: 2023-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-24
- Finding
  - Using medicines safely
  - Published: 2023-02-24
- Finding
  - Staffing and recruitment
  - Published: 2023-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-24
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-24

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11984983358

HomeCare Compass is an independent guide and is not affiliated with the CQC.