# Inshore Support LTD - Supported Living

*Operated by Inshore Support Limited.*

Inshore Support LTD - Supported Living is a CQC-regulated home-care agency in Stourbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: DY8 3SS
- Registered manager: Whiting, Bhanisha
- Local authority: Dudley
- Region: West Midlands
- City: Stourbridge
- Last CQC check: 01/May/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-10-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-27

### Other

- Finding
  - Evidence: Mental Capacity Act and DoLS principles well understood and consistently applied by staff
  - Published: 2023-10-27
- Finding
  - Evidence: Thorough governance including medication audits, spot checks, trend analysis and action plans
  - Published: 2023-10-27
- Finding
  - Evidence: Strong partnership working with healthcare professionals, families and social services
  - Published: 2023-10-27
- Finding
  - Evidence: Effective use of specialist equipment (POD) reduced floor-based physical restraint by 95%
  - Published: 2023-10-27
- Finding
  - Evidence: Comprehensive person-centred care plans accounting for sensory and environmental needs of autistic people
  - Published: 2023-10-27
- Finding
  - Evidence: Robust and flexible training programme including specialist face-to-face competency assessments
  - Published: 2023-10-27
- Finding
  - Evidence: Stable staffing team with minimal agency use, providing continuity of care for people
  - Published: 2023-10-27
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and confidence in reporting concerns
  - Published: 2023-10-27
- Finding
  - Evidence: People were supported to maintain independence, make choices, and integrate into the community
  - Published: 2020-01-29
- Finding
  - Evidence: Staff described management as supportive and approachable, with a strong team culture
  - Published: 2020-01-29
- Finding
  - Evidence: Monthly quality audits monitored training, supervisions, MAR records, care plans and accident recordings
  - Published: 2020-01-29
- Finding
  - Evidence: Effective transition arrangements were in place to introduce new people to the service at their own pace
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans and communications were produced in easy read pictorial formats to support people's participation
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-27
- Finding
  - Using medicines safely
  - Published: 2023-10-27
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-27
- Finding
  - Staffing and recruitment
  - Published: 2023-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-27
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119800268

HomeCare Compass is an independent guide and is not affiliated with the CQC.