# Happy Days Care Agency Ltd

Happy Days Care Agency Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/11/2022

## Practical info

- Postcode: BL1 4AP
- Registered manager: Qamar, Shazia
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 24/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-24
- Finding
  - Ensuring people are well treated and supported; Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-24

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-24

### Other

- Finding
  - Evidence: Positive staff culture with staff feeling well-supported and the service well-led.
  - Published: 2022-11-24
- Finding
  - Evidence: Quality monitoring systems in place including audits, spot checks, surveys and team meetings.
  - Published: 2022-11-24
- Finding
  - Evidence: Detailed, person-centred care plans in place held both at the office and in people's own homes.
  - Published: 2022-11-24
- Finding
  - Evidence: People were treated with dignity and respect and were involved in decisions about their care.
  - Published: 2022-11-24
- Finding
  - Evidence: Staff received appropriate training, induction and ongoing supervision to meet people's needs.
  - Published: 2022-11-24
- Finding
  - Evidence: Safe recruitment procedures in place with all necessary checks completed for all staff.
  - Published: 2022-11-24
- Finding
  - Evidence: People felt safe and confirmed no late or missed visits; staff arrived on time and were flexible with call timings.
  - Published: 2022-11-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-24

### safe

- Finding
  - Using medicines safely
  - Published: 2022-11-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-11-24
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-11-24
- Finding
  - Staffing and recruitment
  - Published: 2022-11-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-24
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-24
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service, the public and staff
  - Published: 2022-11-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11978068881

HomeCare Compass is an independent guide and is not affiliated with the CQC.