# Excellence in Care

*Operated by Excellence In Care Ltd.*

Excellence in Care is a CQC-regulated home-care agency in Berkeley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: GL13 9BE
- Registered manager: Derozinska, Irina
- Local authority: Gloucestershire
- Region: South West
- City: Berkeley
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Audit systems, spot checks and regular supervisions provided good governance and quality oversight.
  - Published: 2023-01-05
- Finding
  - Evidence: Strong partnership working with relatives, healthcare professionals and the provider's linked care home.
  - Published: 2023-01-05
- Finding
  - Evidence: Out-of-hours telephone service ensured people, relatives and staff could contact the provider in emergencies.
  - Published: 2023-01-05
- Finding
  - Evidence: Care plans were personalised, reflecting people's preferences, life histories, goals and communication needs.
  - Published: 2023-01-05
- Finding
  - Evidence: Effective infection control practices with plentiful PPE supplies confirmed during inspection.
  - Published: 2023-01-05
- Finding
  - Evidence: People's privacy, dignity and independence were consistently respected and promoted by staff.
  - Published: 2023-01-05
- Finding
  - Evidence: Registered manager was approachable, passionate and committed to person-centred care and continuous improvement.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff were recruited safely with DBS checks, references, documented interview notes and probationary support.
  - Published: 2023-01-05
- Finding
  - Evidence: Electronic care planning system enabled real-time monitoring of care calls, task completion and medicines administration.
  - Published: 2023-01-05
- Finding
  - Evidence: People and relatives felt safe and were positive about staff; safeguarding processes and risk assessments were robust.
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11977783290

HomeCare Compass is an independent guide and is not affiliated with the CQC.