# Active Care Group Supported Services

*Operated by Independence Homes Limited.*

Active Care Group Supported Services is a CQC-regulated home-care agency in Caterham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CR3 6TR
- Registered manager: Thompson, Bradley
- Local authority: Surrey
- Region: South East
- City: Caterham
- Last CQC check: 31/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious needs were recognised and steps were being taken to support people's practices.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff used diverse communication methods including Makaton, pictorial aids and symbol-based tools.
  - Published: 2023-03-09
- Finding
  - Evidence: New quality assurance framework and incident reporting system introduced to improve governance oversight.
  - Published: 2023-03-09
- Finding
  - Evidence: New registered manager and senior leadership team were actively engaging with issues and implementing improvements.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff at several settings showed dedication and commitment to people's independence and wellbeing.
  - Published: 2023-03-09
- Finding
  - Evidence: Some settings fostered a culture of reflective practice and shared learning from incidents.
  - Published: 2023-03-09
- Finding
  - Evidence: Infection prevention and control practices were assured across all settings.
  - Published: 2023-03-09
- Finding
  - Evidence: Recruitment processes were safe with appropriate DBS and relevant checks completed for all staff.
  - Published: 2023-03-09
- **supervision_appraisal** _(minor)_
  - Evidence: I'm currently taking the time to do their supervisions and appraisals so I can show them the standards that are expected.
  - Published: 2023-03-09
- **incident_learning** _(moderate)_
  - Evidence: Multiple management changes, alongside staffing shortages had meant that a culture of learning from events had not yet been established.
  - Published: 2023-03-09
- **care_planning** _(moderate)_
  - Evidence: The assessment process had not been used effectively to ensure services were only offered where people's needs could be fully met.
  - Published: 2023-03-09
- **staff_training** _(moderate)_
  - Evidence: Staff turnover was so high... this learning had not always been successfully embedded.
  - Published: 2023-03-09
- **complaints_handling** _(moderate)_
  - Evidence: At one setting in particular, people said they had given up raising complaints because nothing was ever done.
  - Published: 2023-03-09
- **staff_competency** _(moderate)_
  - Evidence: Some of the settings relied on high levels of temporary staff who did not always have the skills and experience to meet people's needs and expectations.
  - Published: 2023-03-09
- **person_centred_care** _(critical)_
  - Evidence: People did not consistently receive care that was person-centred... they had to prioritise the needs of the group, rather than the individual.
  - Published: 2023-03-09
- **governance** _(critical)_
  - Evidence: The provider had failed to establish systems and processes that appropriately assessed, monitored and improved the quality and safety of people's care.
  - Published: 2023-03-09
- **medication_management** _(critical)_
  - Evidence: One person had been prescribed eardrops for 7 days, but staff continued to administer it for 11 days.
  - Published: 2023-03-09
- **staffing_levels** _(critical)_
  - Evidence: People across all settings repeatedly told us there were not enough staff to meet their needs... waiting for your care. Sometimes I go to bed much later than I would like to.
  - Published: 2023-03-09
- **safeguarding** _(critical)_
  - Evidence: People did not consistently feel safe in their homes... people also told us they did not feel safe with some of the staff that supported them.
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11976602853

HomeCare Compass is an independent guide and is not affiliated with the CQC.