# Care is Central - Independent Living Services

*Operated by Care Is Central Limited.*

Care is Central - Independent Living Services is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2023

## Practical info

- Postcode: MK45 2BX
- Registered manager: Jones, Jessica
- Local authority: Central Bedfordshire
- Region: East
- City: Bedford
- Last CQC check: 27/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-27

### Other

- Finding
  - Evidence: Good multi-agency working with GPs, occupational therapists, dieticians, social workers, and community nursing teams.
  - Published: 2023-04-27
- Finding
  - Evidence: Proactive complaint and concern handling with timely responses and apologies when things went wrong.
  - Published: 2023-04-27
- Finding
  - Evidence: Positive staff culture with staff feeling valued, supported, and motivated; low issues with staffing levels and time-keeping.
  - Published: 2023-04-27
- Finding
  - Evidence: Registered manager and senior leaders described as approachable, visible, and supportive by both people and staff.
  - Published: 2023-04-27
- Finding
  - Evidence: Strong quality assurance system identifying shortfalls and driving continuous improvement with action plans.
  - Published: 2023-04-27
- Finding
  - Evidence: Person-centred care plans containing tailored risk assessments, goals, and communication needs updated via electronic system.
  - Published: 2023-04-27
- Finding
  - Evidence: Effective safeguarding processes in place; staff confident reporting concerns internally and to external organisations.
  - Published: 2023-04-27
- Finding
  - Evidence: Staff received thorough inductions blending online, face-to-face training, and shadowing, with competency checks by the registered manager.
  - Published: 2023-04-27

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-27
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-27
- Finding
  - Using medicines safely
  - Published: 2023-04-27
- Finding
  - Staffing and recruitment
  - Published: 2023-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11976020355

HomeCare Compass is an independent guide and is not affiliated with the CQC.