# Bluewood Healthcare

*Operated by Bluewood Recruitment Ltd.*

Bluewood Healthcare is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/01/2024

## Practical info

- Postcode: LE2 0PF
- Registered manager: Stevens, Richard
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 06/Jan/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2024-01-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-06

### Other

- Finding
  - Evidence: Care co-ordinators contactable 24 hours a day; responsive communication from the office.
  - Published: 2024-01-06
- Finding
  - Evidence: Cultural diversity of staff enabled some people to be supported in their first language.
  - Published: 2024-01-06
- Finding
  - Evidence: Registered manager had oversight of all incidents and lessons learnt were used to drive improvements in practice.
  - Published: 2024-01-06
- Finding
  - Evidence: Quality monitoring included surveys, audits of care records, medicines, accidents, incidents, complaints, recruitment and training.
  - Published: 2024-01-06
- Finding
  - Evidence: Care plans regularly reviewed with people; equality characteristics and protected characteristics considered in care planning.
  - Published: 2024-01-06
- Finding
  - Evidence: Electronic monitoring system used to track staff arrival and departure times, with office staff acting where staff were running late.
  - Published: 2024-01-06
- Finding
  - Evidence: Staff training extended to include condition-specific topics such as dementia and epilepsy, with competency assessments including moving and handling.
  - Published: 2024-01-06
- Finding
  - Evidence: Safeguarding referrals were made to appropriate organisations in a timely manner, consistent with local safeguarding protocols.
  - Published: 2024-01-06
- Finding
  - Evidence: People and family members were highly complimentary of the support and care received, with consistent and reliable staffing.
  - Published: 2024-01-06
- **medication_management** _(minor)_
  - Evidence: Systems and processes for recording the administration of some medicines were not in line with guidance. We shared the good practice guidance with the registered manager.
  - Published: 2024-01-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-06
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-06
- Finding
  - Using medicines safely
  - Published: 2024-01-06
- Finding
  - Staffing and recruitment
  - Published: 2024-01-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-06
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2024-01-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-06
- Finding
  - Working in partnership with others
  - Published: 2022-09-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119699255

HomeCare Compass is an independent guide and is not affiliated with the CQC.