# CARING WINGS LTD

*Operated by Caring Wings Ltd.*

CARING WINGS LTD is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2023

## Practical info

- Postcode: IP9 2BB
- Registered manager: Butnaru, Monica
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 04/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-27
- Finding
  - Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
  - Published: 2023-03-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-27

### Other

- Finding
  - Evidence: Good infection prevention and control practices with adequate PPE
  - Published: 2023-03-27
- Finding
  - Evidence: Effective complaints handling with lessons learnt
  - Published: 2023-03-27
- Finding
  - Evidence: Open, supportive culture with visible registered manager who covers care calls
  - Published: 2023-03-27
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence
  - Published: 2023-03-27
- Finding
  - Evidence: Safe recruitment practices including DBS and references
  - Published: 2023-03-27
- Finding
  - Evidence: Robust safeguarding training and processes
  - Published: 2023-03-27
- Finding
  - Evidence: Safe medicines management with regular competency checks
  - Published: 2023-03-27
- Finding
  - Evidence: Person-centred care with positive feedback from people and relatives
  - Published: 2023-03-27
- **governance** _(minor)_
  - Evidence: Systems and processes to monitor the safety and quality of the service was in place. The registered manager advised they planned to develop this as the business grew.
  - Published: 2023-03-27
- **staffing_levels** _(minor)_
  - Evidence: No regular staff, no continuity. Used to be, but not recently.
  - Published: 2023-03-27
- **missed_or_late_visits** _(minor)_
  - Evidence: Times are sliding, getting later. If only they would let me know if they are going to be late. This has an impact on me and my plans for the day.
  - Published: 2023-03-27
- **staff_training** _(minor)_
  - Evidence: We recommend that the provider review the delivery method for practical moving and repositioning training to ensure all staff remained skilled and competent.
  - Published: 2023-03-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-27
- Finding
  - Meeting people's communication needs (Accessible Information Standard)
  - Published: 2023-03-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-27
- Finding
  - Using medicines safely
  - Published: 2023-03-27
- Finding
  - Staffing and recruitment
  - Published: 2023-03-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-27

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-27
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2023-03-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11959935168

HomeCare Compass is an independent guide and is not affiliated with the CQC.