# Bela Homecare

*Operated by Bela Home Care Limited.*

Bela Homecare is a CQC-regulated home-care agency in Horley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2023

## Practical info

- Postcode: RH6 9LR
- Registered manager: Chapman, Ana Bela Pereira Nabais
- Local authority: Surrey
- Region: South East
- City: Horley
- Last CQC check: 07/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
  - Published: 2023-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-07

### Other

- Finding
  - Evidence: End-of-life care delivered with compassion, evidenced by compliments received and care records capturing people's end-of-life wishes.
  - Published: 2023-03-07
- Finding
  - Evidence: Open, reflective culture with incidents and audit findings routinely shared with staff to drive continuous improvement.
  - Published: 2023-03-07
- Finding
  - Evidence: Committed, values-driven leadership with a deliberate slow-growth strategy to protect quality and avoid overstretching staff.
  - Published: 2023-03-07
- Finding
  - Evidence: Good multi-agency working with district nursing, GPs and hospice to deliver holistic, person-centred support.
  - Published: 2023-03-07
- Finding
  - Evidence: Effective infection prevention and control practices with consistent PPE use and adequate supply maintained throughout the pandemic.
  - Published: 2023-03-07
- Finding
  - Evidence: Strong safeguarding culture with staff trained to identify and report abuse and a registered manager demonstrating clear commitment to people's safety.
  - Published: 2023-03-07
- Finding
  - Evidence: Personalised, flexible care plans developed through comprehensive pre-care assessments and regularly reviewed to reflect changing needs.
  - Published: 2023-03-07
- Finding
  - Evidence: Robust medicines management with MAR charts, competency checks, and timely administration ensured by responsive contingency arrangements.
  - Published: 2023-03-07
- Finding
  - Evidence: Safe and thorough recruitment practices including DBS checks, two written references, full employment history, and right-to-work verification for overseas staff.
  - Published: 2023-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-07
- Finding
  - Using medicines safely
  - Published: 2023-03-07
- Finding
  - Staffing and recruitment
  - Published: 2023-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-07
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11959719621

HomeCare Compass is an independent guide and is not affiliated with the CQC.