# SSA Star Care Ltd

SSA Star Care Ltd is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2022

## Practical info

- Postcode: EN1 1FS
- Registered manager: Singh, Nirupama
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 27/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-27

### Other

- Finding
  - Evidence: Appropriate application of MCA principles with mini MCA assessments and best interests meetings
  - Published: 2022-09-27
- Finding
  - Evidence: Service flexible and responsive to changes in care visit times
  - Published: 2022-09-27
- Finding
  - Evidence: Positive relative feedback on staff being compassionate, kind and going 'above and beyond'
  - Published: 2022-09-27
- Finding
  - Evidence: Good oversight by the registered manager with regular audits, spot checks and home monitoring
  - Published: 2022-09-27
- Finding
  - Evidence: Strong communication practices with non-verbal people, using body language and pictures
  - Published: 2022-09-27
- Finding
  - Evidence: Robust staff recruitment, induction (including Care Certificate) and training including autism awareness
  - Published: 2022-09-27
- Finding
  - Evidence: Detailed person-centred care plans including easy read versions tailored to individuals
  - Published: 2022-09-27
- Finding
  - Evidence: People had regular care staff who built good working relationships and rapport with them
  - Published: 2022-09-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-27

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-09-27
- Finding
  - Using medicines safely
  - Published: 2022-09-27
- Finding
  - Staffing and recruitment
  - Published: 2022-09-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-09-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11958460326

HomeCare Compass is an independent guide and is not affiliated with the CQC.