# MAM T Healthcare Services

*Operated by MAM T Healthcare Services Limited.*

MAM T Healthcare Services is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 29/01/2022

## Practical info

- Postcode: RM10 9DJ
- Registered manager: Opayemi, Folashade
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 29/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-29

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-01-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-29

### Other

- Finding
  - Evidence: Registered manager understood their duty of candour responsibilities.
  - Published: 2022-01-29
- Finding
  - Evidence: Records were securely stored within a locked office.
  - Published: 2022-01-29
- Finding
  - Evidence: Person was supported to have maximum choice and control of their life in the least restrictive way.
  - Published: 2022-01-29
- Finding
  - Evidence: Staff knew the person well and supported them with dignity and respect.
  - Published: 2022-01-29
- Finding
  - Evidence: Relative gave positive feedback: 'Its good care and I know [family member] is treated well.'
  - Published: 2022-01-29
- Finding
  - Evidence: Staff understood the provider's safeguarding policies and were familiar with the reporting procedures.
  - Published: 2022-01-29
- **safeguarding** _(minor)_
  - Evidence: We reviewed the providers safeguarding policy and we found some of the information was out of date.
  - Published: 2022-01-29
- **record_keeping** _(moderate)_
  - Evidence: We reviewed the person's file and we read about health issues which were no longer relevant. This told us the provider was not reviewing their paperwork in line with their policy.
  - Published: 2022-01-29
- **cultural_competency** _(moderate)_
  - Evidence: People's diverse needs such as culture, religion and language spoken were not considered as part of the assessment process.
  - Published: 2022-01-29
- **communication_with_families** _(moderate)_
  - Evidence: The registered manager was not aware of the AIS standard and within the assessment process we did not see any sections where people's communication needs could be recorded.
  - Published: 2022-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-29
- Finding
  - Using medicines safely
  - Published: 2022-01-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-29
- Finding
  - Staffing and recruitment
  - Published: 2022-01-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11953967563

HomeCare Compass is an independent guide and is not affiliated with the CQC.