# Dale Care Durham

*Operated by Dale Care Limited.*

Dale Care Durham is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2023

## Practical info

- Postcode: DH7 8XL
- Registered manager: Craggs, Diane
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 23/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Communication needs assessed and documents available in alternative formats including easy-read
  - Published: 2023-03-23
- Finding
  - Evidence: End of life care assessed and recorded from initial conversations with new service users
  - Published: 2023-03-23
- Finding
  - Evidence: Multi-disciplinary team working and attendance at provider forums to share best practice
  - Published: 2023-03-23
- Finding
  - Evidence: Mock inspections carried out across the organisation to drive continuous improvement
  - Published: 2023-03-23
- Finding
  - Evidence: Strong staff-management relationships with open-door policy and approachable leadership
  - Published: 2023-03-23
- Finding
  - Evidence: Person-centred 'This is me' documents enabling people to express views and preferences
  - Published: 2023-03-23
- Finding
  - Evidence: Electronic medication management system to prevent missed medications and monitor errors
  - Published: 2023-03-23
- Finding
  - Evidence: Proactive recruitment strategies including improved pay and pool cars to address staffing challenges
  - Published: 2023-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11952818244

HomeCare Compass is an independent guide and is not affiliated with the CQC.