# Oliveheal Healthcare Ltd

Oliveheal Healthcare Ltd is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/09/2022

## Practical info

- Postcode: CR0 0LA
- Registered manager: Izobe-Abumere, Racheal
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 21/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-21
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-09-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-21

### Other

- Finding
  - Evidence: Commitment to continuous learning, including attendance at the local authority's provider forum
  - Published: 2022-09-21
- Finding
  - Evidence: Registered manager promoted an open, person-centred culture and engaged staff, people and relatives through surveys, meetings and spot checks
  - Published: 2022-09-21
- Finding
  - Evidence: Care provided in line with the Mental Capacity Act, with consent obtained prior to support
  - Published: 2022-09-21
- Finding
  - Evidence: Staff completed Care Certificate, induction and mandatory training and felt well supported with regular supervision
  - Published: 2022-09-21
- Finding
  - Evidence: Safe recruitment practices and safe staffing levels with no missed or late visits reported
  - Published: 2022-09-21
- Finding
  - Evidence: Staff built friendly, caring relationships and respected people's privacy, dignity and independence
  - Published: 2022-09-21
- Finding
  - Evidence: People received safe, person-centred care and were involved in developing their support plans
  - Published: 2022-09-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-21
- Finding
  - Planning personalised care to ensure people have choice and control and meet their needs and preferences
  - Published: 2022-09-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-21
- Finding
  - Using medicines safely
  - Published: 2022-09-21
- Finding
  - Staffing and recruitment
  - Published: 2022-09-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-21

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-21
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
  - Published: 2022-09-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11938653700

HomeCare Compass is an independent guide and is not affiliated with the CQC.