# Royal Mencap Society - Lincolnshire Domiciliary Care Agency

*Operated by Royal Mencap Society.*

Royal Mencap Society - Lincolnshire Domiciliary Care Agency is a CQC-regulated home-care agency in Boston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 02/07/2019

## Practical info

- Postcode: PE21 7TW
- Registered manager: Clarke, Lisa
- Local authority: Lincolnshire
- Region: East Midlands
- City: Boston
- Last CQC check: 02/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-02
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-02
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-07-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-02
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-07-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-02

### Other

- Finding
  - Evidence: Annual celebration events and everyday consultation ensured people and relatives contributed to service development
  - Published: 2021-01-24
- Finding
  - Evidence: Open and transparent leadership culture with staff encouraged to raise concerns and act on good practice guidance
  - Published: 2021-01-24
- Finding
  - Evidence: Regular quality checks by registered and service managers covering staffing, medicines, finances and visit timeliness
  - Published: 2021-01-24
- Finding
  - Evidence: People supported to pursue interests, hobbies, employment and holidays, reflecting strong commitment to individuality
  - Published: 2021-01-24
- Finding
  - Evidence: Effective use of communication passports and tailored strategies for people with special communication needs
  - Published: 2021-01-24
- Finding
  - Evidence: Person-centred support plans in place, promoting independence and covering a wide range of daily living activities
  - Published: 2021-01-24
- Finding
  - Evidence: Staff followed the Mental Capacity Act 2005, supporting people to make their own decisions and consulting appropriately when capacity was lacking
  - Published: 2021-01-24
- Finding
  - Evidence: Sufficient staffing levels maintained in both shared homes and private homes, with background checks completed before appointment
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines were safely ordered, stored, administered and disposed of, with analysis of any errors and corrective action taken
  - Published: 2021-01-24
- Finding
  - Evidence: Staff knew how to recognise and report abuse, with robust safeguarding knowledge and clear escalation routes including to external agencies
  - Published: 2021-01-24

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-07-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-07-02
- Finding
  - Preventing and controlling infection
  - Published: 2019-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-07-02

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-07-02
- Finding
  - Continuous learning and improving care
  - Published: 2019-07-02
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2019-07-02
- Finding
  - Working in partnership with others
  - Published: 2019-07-02
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119187491

HomeCare Compass is an independent guide and is not affiliated with the CQC.