# Archangel Home Care

*Operated by Archangel Enterprises Limited.*

Archangel Home Care is a CQC-regulated home-care agency in Winsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/05/2022

## Practical info

- Postcode: CW7 3QG
- Registered manager: Steadman, Claire
- Local authority: Cheshire West and Chester
- Region: North West
- City: Winsford
- Last CQC check: 14/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Personal Emergency Evacuation Plans (PEEPs) were in place for people
  - Published: 2022-09-13
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act
  - Published: 2022-09-13
- Finding
  - Evidence: Complaints were dealt with appropriately and within the provider's timescales
  - Published: 2022-09-13
- Finding
  - Evidence: Care plans were mostly person-centred with one-page profiles capturing likes, dislikes and preferences
  - Published: 2022-09-13
- Finding
  - Evidence: Staff knew people well, understood safeguarding and how to report concerns
  - Published: 2022-09-13
- Finding
  - Evidence: Safe recruitment practices followed for all staff
  - Published: 2022-09-13
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use
  - Published: 2022-09-13
- Finding
  - Evidence: Competent staff supported people to manage their medicines safely with fully completed MAR charts and PRN protocols
  - Published: 2022-09-13
- **record_keeping** _(moderate)_
  - Evidence: out of date language relating to people's health conditions, missing names on documentation and incorrect names on documents.
  - Published: 2022-09-13
- **supervision_appraisal** _(minor)_
  - Evidence: Not all staff knew who their supervisor was due to the number of recent staff changes at the office.
  - Published: 2022-09-13
- **communication_with_families** _(minor)_
  - Evidence: Documents were not all available in formats suitable for people supported. For example; pictorial or easy read.
  - Published: 2022-09-13
- **person_centred_care** _(moderate)_
  - Evidence: Terminology within some documents was outdated and not person centred. This was mostly within documents used to describe people's behaviour and relating to continence needs.
  - Published: 2022-09-13
- **staffing_levels** _(moderate)_
  - Evidence: Some staff had left recently and the remaining staff team were stretched to ensure sufficient staffing levels were maintained.
  - Published: 2022-09-13
- **staffing_levels** _(moderate)_
  - Evidence: Staffing is a huge issue. There aren't enough staff to support [Name] to undertake activities
  - Published: 2022-09-13
- **governance** _(moderate)_
  - Evidence: The provider had not notified the CQC when they had experienced a significant COVID-19 outbreak resulting in a very high level of staff absence
  - Published: 2022-09-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-13
- Finding
  - Supporting people to follow interests and take part in activities
  - Published: 2022-09-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-13
- Finding
  - Using medicines safely
  - Published: 2022-09-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-13
- Finding
  - Staffing and recruitment
  - Published: 2022-09-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-13
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-09-13
- Finding
  - Managers and staff being clear about their roles
  - Published: 2022-09-13
- Finding
  - Duty of candour
  - Published: 2022-09-13
- Finding
  - Promoting a positive culture; Continuous learning and improving care
  - Published: 2022-09-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119143185

HomeCare Compass is an independent guide and is not affiliated with the CQC.