# MacIntyre Leicester LifeLong Learning

*Operated by MacIntyre Care.*

MacIntyre Leicester LifeLong Learning is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 22/06/2018

## Practical info

- Postcode: LE8 6EP
- Registered manager: Brookes, Jessica
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 22/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of privacy, dignity and independence in the community
  - Published: 2021-01-24
- Finding
  - Involvement of people and relatives in care decisions
  - Published: 2021-01-24
- Finding
  - Positive relationships between staff and people using the service
  - Published: 2021-01-24

### effective

- Finding
  - Supervision and appraisal of staff
  - Published: 2021-01-24
- Finding
  - Access to healthcare professionals
  - Published: 2021-01-24
- Finding
  - Nutrition, dietary support and meal preparation
  - Published: 2021-01-24
- Finding
  - Mental Capacity Act and best interest decisions
  - Published: 2021-01-24
- Finding
  - Staff knowledge, skills and training
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Family members described service as 'brilliant' and 'the best service', praising collaborative involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive incident learning with internal tracking system used to identify trends and drive practice changes
  - Published: 2021-10-30
- Finding
  - Evidence: Investors in People Gold Award 2016; staff achievements recognised through internal awards including 'inspirational leader'
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible information provided in easy-read format across care plans, surveys, complaints procedures and newsletters
  - Published: 2021-10-30
- Finding
  - Evidence: Committed to STOMP campaign to reduce over-medication, with PBS leading to cessation of anxiety medication for one person
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture including membership of Ann Craft Trust, a dedicated Safeguarding Group and publication of 'The Safeguardian' newsletter
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality assurance systems including 'great interactions audit', commissioner compliance reports and national-level governance oversight
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding responsiveness enabling people to achieve personal goals such as voluntary work, community participation and increasing independence
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing with staff recruited to match people's interests and preferences, fostering trust and positive relationships
  - Published: 2021-10-30
- Finding
  - Evidence: Highly individualised, person-centred care with detailed support plans reflecting personal history, interests, goals and communication needs
  - Published: 2021-10-30

### responsive

- Finding
  - Involvement of relatives and external professionals in reviews
  - Published: 2021-01-24
- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Responding to changing needs and innovative approaches
  - Published: 2021-01-24
- Finding
  - Personalised and tailored support plans
  - Published: 2021-01-24

### safe

- Finding
  - Staff recruitment practices
  - Published: 2021-01-24
- Finding
  - Medicines management
  - Published: 2021-01-24
- Finding
  - Staffing levels and dedicated support teams
  - Published: 2021-01-24
- Finding
  - Risk assessment and positive risk-taking
  - Published: 2021-01-24
- Finding
  - Safeguarding people from abuse
  - Published: 2021-01-24

### well_led

- Finding
  - Staff engagement, whistleblowing and communication
  - Published: 2021-01-24
- Finding
  - Quality assurance and auditing systems
  - Published: 2021-01-24
- Finding
  - Leadership and management culture
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119126044

HomeCare Compass is an independent guide and is not affiliated with the CQC.