# Quality & Compassionate Care Ltd

Quality & Compassionate Care Ltd is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2023

## Practical info

- Postcode: BS5 6XX
- Registered manager: Aabe, Nura
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: No complaints received; multiple positive compliments from people, relatives and health professionals
  - Published: 2023-01-12
- Finding
  - Evidence: Cultural competency demonstrated with staff speaking people's languages and preparing culturally appropriate food
  - Published: 2023-01-12
- Finding
  - Evidence: People and families felt involved in care planning and had their views regularly sought through surveys and reviews
  - Published: 2023-01-12
- Finding
  - Evidence: Effective partnership working with local authority, GPs, health and social care professionals
  - Published: 2023-01-12
- Finding
  - Evidence: Positive staff culture with staff feeling well supported and able to raise concerns openly
  - Published: 2023-01-12
- Finding
  - Evidence: Registered manager was accessible, approachable and passionate about continuous professional development
  - Published: 2023-01-12
- Finding
  - Evidence: Strong quality assurance systems including audits of medicines administration records, safeguarding, incidents, PPE, and care plans
  - Published: 2023-01-12
- Finding
  - Evidence: Care plans were person-centred and contained detailed personalised information including risk assessments, dietary needs, and medical information
  - Published: 2023-01-12
- Finding
  - Evidence: Staff received comprehensive training including bespoke training for individual conditions such as dementia and mental health
  - Published: 2023-01-12
- Finding
  - Evidence: People were supported by a consistent regular staff team who knew them well and arrived on time
  - Published: 2023-01-12
- **record_keeping** _(minor)_
  - Evidence: care plans had information of the old address and contact number for the service
  - Published: 2023-01-12
- **consent_capacity** _(minor)_
  - Evidence: two mental capacity assessments required answers to the questions because only comments had been recorded
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11912405693

HomeCare Compass is an independent guide and is not affiliated with the CQC.