# Charismatic Care Ltd

Charismatic Care Ltd is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/12/2022

## Practical info

- Postcode: RM16 5UU
- Registered manager: Agyemang, Gifty
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 29/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-29

### Other

- Finding
  - Evidence: Contingency plan in place including agreement with another care agency for emergency cover
  - Published: 2022-12-29
- Finding
  - Evidence: Quality assurance audits in place covering medicines management, infection control and care records
  - Published: 2022-12-29
- Finding
  - Evidence: Registered manager led by example, was open and approachable, and maintained regular contact with staff, people and relatives
  - Published: 2022-12-29
- Finding
  - Evidence: Electronic records system with real-time staff communication app ('Walki talki') enabling prompt support
  - Published: 2022-12-29
- Finding
  - Evidence: Effective joint working and communication with health and social care professionals achieving positive outcomes
  - Published: 2022-12-29
- Finding
  - Evidence: Comprehensive induction and training programme including specialist training aligned to individual needs
  - Published: 2022-12-29
- Finding
  - Evidence: Strong person-centred matching process for staff, building genuine relationships and routines with people and families
  - Published: 2022-12-29
- Finding
  - Evidence: Staff supported people to have maximum possible choice, control and independence using preferred communication methods including Makaton
  - Published: 2022-12-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-29
- Finding
  - Using medicines safely
  - Published: 2022-12-29
- Finding
  - Staffing and recruitment
  - Published: 2022-12-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-29

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-29
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-12-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11910864554

HomeCare Compass is an independent guide and is not affiliated with the CQC.