# Fosse Healthcare - Leicester

*Operated by Fosse Healthcare Limited.*

Fosse Healthcare - Leicester is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/01/2024

## Practical info

- Postcode: LE4 3BU
- Registered manager: Lambert, Emma
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 09/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care training in place and people's wishes recorded.
  - Published: 2024-01-09
- Finding
  - Evidence: Complaints were handled effectively with learning taken from incidents.
  - Published: 2024-01-09
- Finding
  - Evidence: Registered manager promoted an open, person-centred culture and was responsive to concerns raised during inspection.
  - Published: 2024-01-09
- Finding
  - Evidence: Robust quality assurance processes including audits across medicine administration, safeguarding and other areas.
  - Published: 2024-01-09
- Finding
  - Evidence: People's communication needs, cultural and religious beliefs were assessed and reflected in care plans.
  - Published: 2024-01-09
- Finding
  - Evidence: Strong collaborative working with health and social care professionals to support people's health needs.
  - Published: 2024-01-09
- Finding
  - Evidence: Effective safeguarding processes in place; staff trained in adult safeguarding and referrals made appropriately.
  - Published: 2024-01-09
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate, regular supervisions and appraisals.
  - Published: 2024-01-09
- Finding
  - Evidence: Medicines were safely administered with electronic MAR records, frequent audits and competency checks.
  - Published: 2024-01-09
- Finding
  - Evidence: Staff were kind, caring and compassionate; people reported high satisfaction with care quality and staff commitment.
  - Published: 2024-01-09
- **person_centred_care** _(minor)_
  - Evidence: Some people felt staffing consistency could be improved...some staff and people felt consistency was lacking which impacted upon the care delivered.
  - Published: 2024-01-09
- **communication_with_families** _(minor)_
  - Evidence: some people and relatives felt communication could be improved.
  - Published: 2024-01-09
- **governance** _(moderate)_
  - Evidence: review of people's care plans and risk assessments had not always been sufficiently undertaken.
  - Published: 2024-01-09
- **record_keeping** _(moderate)_
  - Evidence: some people did not have some health specific risk assessments in place.
  - Published: 2024-01-09
- **care_planning** _(moderate)_
  - Evidence: some care plans did not document all physical, emotional and mental health needs.
  - Published: 2024-01-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11910770152

HomeCare Compass is an independent guide and is not affiliated with the CQC.