# The Old Mill

*Operated by Haven Care Solutions Limited.*

The Old Mill is a CQC-regulated home-care agency in Spalding.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/05/2023

## Practical info

- Postcode: PE12 7LR
- Registered manager: Kanda, Ruth
- Local authority: Lincolnshire
- Region: East Midlands
- City: Spalding
- Last CQC check: 19/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-19
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-05-19

### Other

- Finding
  - Evidence: Anti-Nepotism Policy in place and external supervisor engaged for staff supervision involving related staff members.
  - Published: 2023-05-19
- Finding
  - Evidence: Registered manager worked with external health and social care professionals to provide joined-up care.
  - Published: 2023-05-19
- Finding
  - Evidence: Systems in place to learn lessons from incidents, accidents and near misses.
  - Published: 2023-05-19
- Finding
  - Evidence: Positive feedback received from people, relatives, and a GP about the quality of care and communication.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff completed induction including mandatory training and shadow shifts before providing care.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff were trained to administer medicines safely and competency was spot-checked by senior staff.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff demonstrated good knowledge of people they supported and respected their individual preferences, privacy and dignity.
  - Published: 2023-05-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-05-19
- Finding
  - End of life care and support
  - Published: 2023-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-19
- Finding
  - Using medicines safely
  - Published: 2023-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-19
- Finding
  - Staffing and recruitment
  - Published: 2023-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-19
- Finding
  - Managers and staff being clear about their roles, quality performance and regulatory requirements
  - Published: 2023-05-19
- Finding
  - Duty of candour and notifications
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11909565618

HomeCare Compass is an independent guide and is not affiliated with the CQC.