# Vila Homecare

*Operated by Vila Pvt Ltd.*

Vila Homecare is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/10/2019

## Practical info

- Postcode: DA1 2EN
- Registered manager: Lamba, Gagan Deep Jagdish Lal
- Local authority: Kent
- Region: South East
- City: Dartford
- Last CQC check: 31/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and inclusive culture with regular feedback gathered via telephone, questionnaires and care plan reviews
  - Published: 2023-01-19
- Finding
  - Evidence: Strong working relationships with health and social care professionals; responsive to hospital discharge needs
  - Published: 2023-01-19
- Finding
  - Evidence: Effective governance systems including spot checks, care plan reviews and medication audits implemented post-breach
  - Published: 2023-01-19
- Finding
  - Evidence: Person-centred care plans reflecting individual preferences, communication needs, cultural preferences and end-of-life wishes
  - Published: 2023-01-19
- Finding
  - Evidence: Complaints process overhauled; complaints recorded, investigated and resolved in line with policy
  - Published: 2023-01-19
- Finding
  - Evidence: Regular supervisions, shadowing and probationary periods supported staff development and reflective practice
  - Published: 2023-01-19
- Finding
  - Evidence: Staff undertook appropriate training including manual handling and catheter care; Care Certificate completed by new staff
  - Published: 2023-01-19
- Finding
  - Evidence: Robust recruitment process with DBS checks, right-to-work evidence and employment history verification
  - Published: 2023-01-19
- Finding
  - Evidence: Medicines management improved; people receiving medicines on time with regular MAR chart audits and competency observations
  - Published: 2023-01-19
- Finding
  - Evidence: Improvements made to risk assessment process with detailed guidance on skin integrity, nutrition and falls accessible to staff
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11909397939

HomeCare Compass is an independent guide and is not affiliated with the CQC.