# Optimum Care Ltd

Optimum Care Ltd is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: PE1 2UF
- Registered manager: Raj, Sahar
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 18/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-27

### Other

- Finding
  - Evidence: Effective complaints handling and learning lessons when things go wrong
  - Published: 2022-04-27
- Finding
  - Evidence: Strong partnership working with health professionals and other organisations
  - Published: 2022-04-27
- Finding
  - Evidence: Open and transparent leadership promoting a positive culture
  - Published: 2022-04-27
- Finding
  - Evidence: Person-centred approach with staff knowing people's preferences well
  - Published: 2022-04-27
- Finding
  - Evidence: Staff well trained with regular supervisions and competency assessments
  - Published: 2022-04-27
- Finding
  - Evidence: Robust recruitment process including DBS checks and references
  - Published: 2022-04-27
- Finding
  - Evidence: Consistent staff team and people felt safe with the care provided
  - Published: 2022-04-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-27
- Finding
  - Using medicines safely
  - Published: 2022-04-27
- Finding
  - Staffing and recruitment
  - Published: 2022-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-27
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11908780812

HomeCare Compass is an independent guide and is not affiliated with the CQC.