# Support Solutions Middlesbrough

*Operated by Teesside Care Services Ltd.*

Support Solutions Middlesbrough is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/04/2023

## Practical info

- Postcode: TS3 9PA
- Registered manager: Abrahams-Hall, Sarah
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 15/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-15

### Other

- Finding
  - Evidence: Staff well supported with regular supervisions, observations and up-to-date training
  - Published: 2023-04-15
- Finding
  - Evidence: Effective quality assurance system with lessons learnt cascaded to staff
  - Published: 2023-04-15
- Finding
  - Evidence: People and relatives spoke positively about dignity, respect and staff going the extra mile
  - Published: 2023-04-15
- Finding
  - Evidence: Registered manager conducted regular spot checks, observational visits and reviews
  - Published: 2023-04-15
- Finding
  - Evidence: Person-centred care plans with good detail on routines and preferences
  - Published: 2023-04-15
- Finding
  - Evidence: Electronic monitoring system alerting manager to missed calls or late staff and missed medicines
  - Published: 2023-04-15
- Finding
  - Evidence: Robust recruitment process including DBS checks and references
  - Published: 2023-04-15
- Finding
  - Evidence: People supported by a consistent staff team with new staff introduced prior to supporting people
  - Published: 2023-04-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-15
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-04-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-15
- Finding
  - Using medicines safely
  - Published: 2023-04-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
  - Published: 2023-04-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11908642515

HomeCare Compass is an independent guide and is not affiliated with the CQC.