# Classic Home Care Services Limited

Classic Home Care Services Limited is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2021

## Practical info

- Postcode: KT17 2JE
- Registered manager: Redwood, Sarah
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 16/Feb/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Management team described as approachable, supportive, and fostering an open and transparent culture
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality monitoring including six-monthly visits, satisfaction surveys, and multi-strand auditing by provider and care managers
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager maintained MCA compliance, with capacity assessments and Court of Protection authorisation where required
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled promptly and to people's satisfaction, with evidence of responsive action taken
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives were involved in care planning and received regular review visits from care managers
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision every three months, annual appraisals, and unannounced spot checks were in place for all care workers
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received thorough induction including Care Certificate, shadowing, and competency assessments before unsupervised working
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines management was robust with regular audits, MAR charts completed with no gaps, and yearly refresher training for all care workers
  - Published: 2021-10-30
- Finding
  - Evidence: People received care from regular care workers, enabling rapport and trusting relationships
  - Published: 2021-10-30
- Finding
  - Evidence: Risks to people's safety and wellbeing were assessed with detailed plans in place for all identified risks
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: we saw that there had not been any recent staff meetings...it had been difficult to organise staff meetings recently due to the changes in the management team
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-119071499

HomeCare Compass is an independent guide and is not affiliated with the CQC.