# Ivy Homecare Limited

Ivy Homecare Limited is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: PO1 3EZ
- Registered manager: Jingo, Sheila
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-22
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-22

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-22

### Other

- Finding
  - Evidence: Communication needs fully assessed and documented, including accessible information formats.
  - Published: 2023-07-22
- Finding
  - Evidence: Good multi-agency working with health and social care professionals praised by external partners.
  - Published: 2023-07-22
- Finding
  - Evidence: Staff felt well supported by the provider and spoke positively about working conditions.
  - Published: 2023-07-22
- Finding
  - Evidence: Effective quality assurance and audit processes implemented driving continuous improvement.
  - Published: 2023-07-22
- Finding
  - Evidence: Robust complaints handling system introduced with all concerns logged and reviewed for themes and trends.
  - Published: 2023-07-22
- Finding
  - Evidence: Strong person-centred culture with individualised care plans reflecting people's preferences, likes and dislikes.
  - Published: 2023-07-22
- Finding
  - Evidence: People and relatives consistently reported feeling safe and expressed high satisfaction with care quality.
  - Published: 2023-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-22
- Finding
  - Recruitment
  - Published: 2023-07-22
- Finding
  - Staffing
  - Published: 2023-07-22
- Finding
  - Using medicines safely
  - Published: 2023-07-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11897299728

HomeCare Compass is an independent guide and is not affiliated with the CQC.