# Restcare Limited

Restcare Limited is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/04/2023

## Practical info

- Postcode: CM20 1YS
- Registered manager: Monday, Gloria
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 19/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-19

### Other

- Finding
  - Evidence: Consent and Mental Capacity Act principles embedded in care records and daily notes
  - Published: 2023-04-19
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, pharmacists and other health professionals
  - Published: 2023-04-19
- Finding
  - Evidence: Range of quality audits and electronic call monitoring providing continuous oversight and improvement
  - Published: 2023-04-19
- Finding
  - Evidence: Positive staff culture with accessible, supportive registered manager described as treating staff 'like a family'
  - Published: 2023-04-19
- Finding
  - Evidence: Personalised care plans reflecting individual preferences, histories, and equality characteristics
  - Published: 2023-04-19
- Finding
  - Evidence: Medicines managed safely with trained staff, competency spot checks and medicine audits in place
  - Published: 2023-04-19
- Finding
  - Evidence: People felt safe and staff understood safeguarding responsibilities including escalation to local authority and CQC
  - Published: 2023-04-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-19
- Finding
  - Using medicines safely
  - Published: 2023-04-19
- Finding
  - Staffing and recruitment
  - Published: 2023-04-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11897008951

HomeCare Compass is an independent guide and is not affiliated with the CQC.