# Brunelcare Domiciliary Care Services Somerset

*Operated by Brunelcare.*

Brunelcare Domiciliary Care Services Somerset is a CQC-regulated home-care agency in Bridgwater.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/04/2022

## Practical info

- Postcode: TA6 4SY
- Registered manager: Curran, Mandy
- Local authority: Somerset
- Region: South West
- City: Bridgwater
- Last CQC check: 23/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture with staff feeling proud and supported
  - Published: 2022-04-23
- Finding
  - Evidence: Strong partnership working including Discharge to Assess and telecare pilot
  - Published: 2022-04-23
- Finding
  - Evidence: Robust governance and management systems with timely oversight
  - Published: 2022-04-23
- Finding
  - Evidence: Effective PPE use and up-to-date infection prevention policy
  - Published: 2022-04-23
- Finding
  - Evidence: Medicines administered safely with monthly audits and competency reviews
  - Published: 2022-04-23
- Finding
  - Evidence: Safe recruitment practices including DBS, references and right-to-work checks
  - Published: 2022-04-23
- Finding
  - Evidence: Spot checks and competency reviews ensured staff competence
  - Published: 2022-04-23
- Finding
  - Evidence: People and relatives reported feeling safe with staff
  - Published: 2022-04-23
- Finding
  - Evidence: Risks assessed, monitored and regularly reviewed
  - Published: 2022-04-23
- Finding
  - Evidence: Care plans significantly improved with specific detail including modified diets guidance
  - Published: 2022-04-23
- **missed_or_late_visits** _(minor)_
  - Evidence: Feedback was mixed about visit times with some people advising these were sometimes different than on the rota. No people had been harmed by this, but for some it had been frustrating.
  - Published: 2022-04-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-23
- Finding
  - Using medicines safely
  - Published: 2022-04-23
- Finding
  - Staffing and recruitment
  - Published: 2022-04-23
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-23
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-04-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118945093

HomeCare Compass is an independent guide and is not affiliated with the CQC.