# Focus Care Link

*Operated by Focus Care Link Limited.*

Focus Care Link is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/10/2023

## Practical info

- Postcode: NW5 2AB
- Registered manager: Noibi, Sherrie
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 13/Oct/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-11-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-01

### Other

- Finding
  - Evidence: People's nutritional and hydration needs were met and people were supported in the least restrictive way possible
  - Published: 2023-11-01
- Finding
  - Evidence: The service worked in partnership with other professionals and agencies for coordinated care
  - Published: 2023-11-01
- Finding
  - Evidence: Accident and incident records showed appropriate actions were taken and discussed with care workers
  - Published: 2023-11-01
- Finding
  - Evidence: The service had effective infection prevention and control measures with adequate PPE supply
  - Published: 2023-11-01
- Finding
  - Evidence: Regular supervisions were provided for staff and care workers felt well supported by management
  - Published: 2023-11-01
- Finding
  - Evidence: Staff received regular training including safeguarding, manual handling, first aid and medicines awareness delivered quarterly
  - Published: 2023-11-01
- Finding
  - Evidence: Medicines were generally administered following best practice with competency assessments by field supervisors
  - Published: 2023-11-01
- Finding
  - Evidence: Staff were safely recruited with DBS checks, references, proof of address, full employment history and right to work checks
  - Published: 2023-11-01
- **communication_with_families** _(minor)_
  - Evidence: I would like the agency to be more informative and letting us know how they operate and why they do certain things
  - Published: 2023-11-01
- **person_centred_care** _(moderate)_
  - Evidence: I rarely feel that my relative is safe with the carers, especially when they are new. I have to take them through everything bit by bit
  - Published: 2023-11-01
- **medication_management** _(moderate)_
  - Evidence: 1 relative told us that due to staff being late their relative had received a time sensitive medicine later than prescribed
  - Published: 2023-11-01
- **record_keeping** _(moderate)_
  - Evidence: due to the ongoing issues with the new electronic care planning system information in records lacked detail
  - Published: 2023-11-01
- **governance** _(critical)_
  - Evidence: The service quality assurance processes did not highlight the shortfalls we have found with late and missed calls.
  - Published: 2023-11-01
- **missed_or_late_visits** _(critical)_
  - Evidence: a high number of the calls were over 15 minutes late and some of the calls were over 45 minutes late
  - Published: 2023-11-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-01
- Finding
  - Using medicines safely
  - Published: 2023-11-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-01
- Finding
  - Staffing and recruitment
  - Published: 2023-11-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-11-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118941704

HomeCare Compass is an independent guide and is not affiliated with the CQC.