# Tees Healthcare Services Limited

Tees Healthcare Services Limited is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/04/2023

## Practical info

- Postcode: WF2 7AS
- Registered manager: Tizora, Spiwe
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 05/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-26
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-05-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-26

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-26

### Other

- Finding
  - Evidence: Strong partnership working with external healthcare professionals incorporated into care plans
  - Published: 2023-05-26
- Finding
  - Evidence: Care plans contained detailed information about people's interests, preferences and dignity needs
  - Published: 2023-05-26
- Finding
  - Evidence: Safe recruitment with appropriate background checks carried out before staff started work
  - Published: 2023-05-26
- Finding
  - Evidence: Registered manager carried out regular audits identifying shortfalls for continuous improvement
  - Published: 2023-05-26
- Finding
  - Evidence: People and relatives were actively involved in care planning with input visible in care records
  - Published: 2023-05-26
- Finding
  - Evidence: Staff felt supported and could contact the registered manager at any time of day or night
  - Published: 2023-05-26
- Finding
  - Evidence: Detailed and personalised risk assessments were in place from initial assessment
  - Published: 2023-05-26
- Finding
  - Evidence: Medicines were managed safely with regular reviews and management audits
  - Published: 2023-05-26
- **cultural_competency** _(minor)_
  - Evidence: information about people's cultural needs was gathered...although we did note this was not always fully completed. We raised this with the registered manager during the inspection.
  - Published: 2023-05-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-26
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-05-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-26
- Finding
  - Staffing and recruitment
  - Published: 2023-05-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-26
- Finding
  - Using medicines safely
  - Published: 2023-05-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-05-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11889638295

HomeCare Compass is an independent guide and is not affiliated with the CQC.