# Divine Healthcare Solutions - Main Office

*Operated by Divine Healthcare Solutions Limited.*

Divine Healthcare Solutions - Main Office is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/05/2023

## Practical info

- Postcode: WS3 3JD
- Registered manager: Hanson, Diana
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 16/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-05-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-16
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-05-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-16
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-05-16
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
  - Published: 2023-05-16

### Other

- Finding
  - Evidence: Positive feedback from people and relatives about management approachability and responsiveness to complaints.
  - Published: 2023-05-16
- Finding
  - Evidence: Registered managers were clear about duty of candour and met statutory notification requirements.
  - Published: 2023-05-16
- Finding
  - Evidence: Managers maintained systems for quality assurance, audits, and learning from incidents.
  - Published: 2023-05-16
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff demonstrated person-centred care, respecting dignity, privacy, and independence.
  - Published: 2023-05-16
- Finding
  - Evidence: People and relatives were involved in care planning and assessments.
  - Published: 2023-05-16

### responsive

- Finding
  - End-of-life care
  - Published: 2023-05-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-16
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-16
- Finding
  - How the registered managers understood and acted on their duty of candour
  - Published: 2023-05-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-05-16
- Finding
  - Managers were clear about their roles and understood quality performance, risks, and regulatory requirements
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11866602277

HomeCare Compass is an independent guide and is not affiliated with the CQC.