# Pbcare Limited

*Operated by PBCare Ltd.*

Pbcare Limited is a CQC-regulated home-care agency in Edgware.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2022

## Practical info

- Postcode: HA8 0AX
- Registered manager: Bakhtani, Pesarlay
- Local authority: Barnet
- Region: London
- City: Edgware
- Last CQC check: 08/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-08
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare services
  - Published: 2022-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-08

### Other

- Finding
  - Evidence: Approachable registered manager with strong staff support and engagement
  - Published: 2022-09-08
- Finding
  - Evidence: Regular quality audits (medicines, care records, falls, IPC, complaints, incidents) by the registered manager
  - Published: 2022-09-08
- Finding
  - Evidence: Dignity audits and respect for equality, diversity and protected characteristics
  - Published: 2022-09-08
- Finding
  - Evidence: Person-centred caring culture with positive feedback from relatives
  - Published: 2022-09-08
- Finding
  - Evidence: Regular supervision, team meetings and observational spot checks
  - Published: 2022-09-08
- Finding
  - Evidence: Three-day induction plus Care Certificate and ongoing training (dementia, moving and handling, first aid)
  - Published: 2022-09-08
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19 measures
  - Published: 2022-09-08
- Finding
  - Evidence: Safe medicines management with competency assessments and MAR monitoring
  - Published: 2022-09-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-08
- Finding
  - Using medicines safely
  - Published: 2022-09-08
- Finding
  - Staffing and recruitment
  - Published: 2022-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-08

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-09-08
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-09-08
- Finding
  - Duty of candour and being open and honest when something goes wrong
  - Published: 2022-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11865491015

HomeCare Compass is an independent guide and is not affiliated with the CQC.