# Southampton Reablement Service

*Operated by Southampton City Council.*

Southampton Reablement Service is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 08/09/2018

## Practical info

- Postcode: SO15 2FH
- Registered manager: Johnstone, Leah
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 08/Sep/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Equality and diversity training completed by all staff; champions in place for additional guidance.
  - Published: 2021-10-30
- Finding
  - Staff encouraged to prioritise people's comfort over time constraints; key safe devices loaned to promote home security.
  - Published: 2021-10-30
- Finding
  - People involved in setting care goals; task plans co-produced and held in people's homes.
  - Published: 2021-10-30
- Finding
  - People treated with dignity and respect; preferred staff allocated via rota management system.
  - Published: 2021-10-30

### effective

- Finding
  - Proactive transition planning including shadowing, review meetings and post-handover staff cover.
  - Published: 2021-10-30
- Finding
  - Highly effective hospital discharge partnerships including direct ward referral pathway reducing delays.
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act principles followed; LPA consulted where people lacked capacity to consent to care.
  - Published: 2021-10-30
- Finding
  - Staff champions in key areas accessed additional training and shared best practice via newsletters and team meetings.
  - Published: 2021-10-30
- Finding
  - Excellent assistive technology referral track record; pictorial guides produced by telecare champion to support informed choice.
  - Published: 2021-10-30
- Finding
  - Pioneering overnight care service avoided residential placements; 53% left with no ongoing overnight care needs.
  - Published: 2021-10-30
- Finding
  - Outstanding reablement outcomes with 55% of people leaving with no ongoing care needs in 2017.
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Peer review and external consultant audits used to drive continuous improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive transition planning including staff shadowing and post-handover cover to protect continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible Information Standard fully implemented, including interpreters, sign language-trained coordinator, braille, large print, and multilingual documents.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff described exceptional management support: 'Absolutely fantastic. You get so much training, shadowing and support.'
  - Published: 2021-10-30
- Finding
  - Evidence: Strong incident learning culture: new medicines error root-cause process led to a vast reduction in errors and was shared as good practice with peer providers.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints policy in place; records showed thorough investigation and appropriate responses to complainants.
  - Published: 2021-10-30
- Finding
  - End of life care provided via Six Steps Programme; champion shadowed palliative care team and established hospice links.
  - Published: 2021-10-30
- Finding
  - Accessible Information Standard fully met including interpreters, sign language, braille, large print, and multilingual communications.
  - Published: 2021-10-30
- Finding
  - Care plans updated daily based on changing needs; senior staff reviewed all documentation weekly and met people fortnightly.
  - Published: 2021-10-30

### safe

- Finding
  - Incident learning shared through meetings, supervisions and memos; registered manager encouraged reflective practice.
  - Published: 2021-10-30
- Finding
  - Risk assessments documented in care plans; infection control training and PPE provided.
  - Published: 2021-10-30
- Finding
  - Safe medicines management with MAR records; new root-cause medicines error investigation process implemented.
  - Published: 2021-10-30
- Finding
  - Sufficient staffing with consistent teams; rota system matched staff skills/training to specific client needs.
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and staff training in place; manager monitored alerts and contacted local safeguarding teams appropriately.
  - Published: 2021-10-30

### well_led

- Finding
  - Positive, supportive culture evidenced by strong staff feedback; manager held weekly listening sessions with staff.
  - Published: 2021-10-30
- Finding
  - 20 dedicated coordinators ensured each person had a single point of contact throughout their care episode.
  - Published: 2021-10-30
- Finding
  - Registered manager shared medicines error process as good practice at provider forum; adopted by peer providers.
  - Published: 2021-10-30
- Finding
  - Peer review between registered managers and external consultant audit used to assess quality and safety.
  - Published: 2021-10-30
- Finding
  - KPI framework monitored referral times, independence outcomes and assistive technology referrals; targets consistently met or exceeded.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1186541194

HomeCare Compass is an independent guide and is not affiliated with the CQC.