# ComCare

*Operated by Strode Park Foundation For People With Disabilities.*

ComCare is a CQC-regulated home-care agency in Herne Bay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/02/2023

## Practical info

- Postcode: CT6 7NE
- Registered manager: Preece, Joanna
- Local authority: Kent
- Region: South East
- City: Herne Bay
- Last CQC check: 25/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People were supported to pursue interests, maintain relationships and live active, independent lives.
  - Published: 2023-05-03
- Finding
  - Evidence: Good partnership working with social workers, speech and language therapists and physiotherapists.
  - Published: 2023-05-03
- Finding
  - Evidence: New manager fostered open, inclusive culture with regular communication via meetings, emails and newsletters to people, relatives and staff.
  - Published: 2023-05-03
- Finding
  - Evidence: Strong incident learning culture: staff debriefed after incidents, escalated learning, and the provider worked with the local authority safeguarding lead.
  - Published: 2023-05-03
- Finding
  - Evidence: The service met the principles of Right Support, Right Care, Right Culture for people with a learning disability and autistic people.
  - Published: 2023-05-03
- Finding
  - Evidence: Detailed, person-centred risk assessments and positive behaviour support plans were in place.
  - Published: 2023-05-03
- Finding
  - Evidence: Medicines were managed safely with electronic administration records checked daily and clear protocols for 'as and when' medicines.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff were polite, kind and respectful; people reported feeling safe and well supported with personal care.
  - Published: 2023-05-03
- **leadership** _(moderate)_
  - Evidence: The manager described the previous culture amongst staff as poor.
  - Published: 2023-05-03
- **governance** _(moderate)_
  - Evidence: improvements needed to identify where previous employment checks had not been completed. For example, where references had not been returned in a timely manner prior to initiating independent working
  - Published: 2023-05-03
- **record_keeping** _(moderate)_
  - Evidence: Recruitment files had not been robustly audited, and we identified shortfalls in pre employment checks being completed before staff were working alone.
  - Published: 2023-05-03
- **staffing_levels** _(moderate)_
  - Evidence: previous to the inspection, numbers of staff had not always been enough to meet the needs of people using the service
  - Published: 2023-05-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-03
- Finding
  - Using medicines safely
  - Published: 2023-05-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-03
- Finding
  - Staffing and recruitment
  - Published: 2023-05-03

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118568862

HomeCare Compass is an independent guide and is not affiliated with the CQC.