# Wellbeing Living

*Operated by Wellbeing Living Ltd.*

Wellbeing Living is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2023

## Practical info

- Postcode: EN3 6AG
- Registered manager: Osakuni, Bridget
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 29/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-29

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals and referring authorities.
  - Published: 2023-06-29
- Finding
  - Evidence: Numerous audits in place covering medicines, care records, and health and safety.
  - Published: 2023-06-29
- Finding
  - Evidence: Open culture with staff feeling supported by the registered manager.
  - Published: 2023-06-29
- Finding
  - Evidence: Communication needs assessed and documented, including accessible information formats.
  - Published: 2023-06-29
- Finding
  - Evidence: Care plans were person-centred, co-produced with people, and regularly reviewed.
  - Published: 2023-06-29
- Finding
  - Evidence: Regular supervision provided and confirmed by staff as useful.
  - Published: 2023-06-29
- Finding
  - Evidence: Staff received comprehensive induction including Care Certificate, mandatory training, and shadowing.
  - Published: 2023-06-29
- Finding
  - Evidence: Medicines managed safely with accurate records, lockable storage, and post-training competency assessments.
  - Published: 2023-06-29
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, and identity verification.
  - Published: 2023-06-29
- Finding
  - Evidence: Staff understood safeguarding and how to report concerns; people felt safe with staff.
  - Published: 2023-06-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-29
- Finding
  - Using medicines safely
  - Published: 2023-06-29
- Finding
  - Staffing and recruitment; Learning lessons when things go wrong
  - Published: 2023-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-29
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11852882885

HomeCare Compass is an independent guide and is not affiliated with the CQC.