# JaMax Homecare

*Operated by JaMax Partnership.*

JaMax Homecare is a CQC-regulated home-care agency in Loughborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2023

## Practical info

- Postcode: LE11 5XZ
- Registered manager: Bell, Natalie
- Local authority: Leicestershire
- Region: East Midlands
- City: Loughborough
- Last CQC check: 10/Nov/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: The culture of the service valued people's individuality and promoted person-centred care.
  - Published: 2023-11-10
- Finding
  - Evidence: Engagement with people and relatives via surveys showed the service was rated either excellent or good.
  - Published: 2023-11-10
- Finding
  - Evidence: The provider was no longer in breach of Regulation 12 (safe care and treatment) or Regulation 17 (good governance).
  - Published: 2023-11-10
- Finding
  - Evidence: Infection control measures were in place, including PPE use and COVID-19 training, with sufficient PPE always available.
  - Published: 2023-11-10
- Finding
  - Evidence: The registered manager understood duty of candour responsibilities and submitted statutory notifications to CQC as required.
  - Published: 2023-11-10
- Finding
  - Evidence: People and relatives reported feeling very safe, with staff described as kind, caring and excellent by multiple respondents.
  - Published: 2023-11-10
- Finding
  - Evidence: Safe recruitment practices were in place with good character and criminal records checks completed before staff began working.
  - Published: 2023-11-10
- Finding
  - Evidence: Risks to people had been assessed and mitigated, with health-specific care plans and risk assessments now in place following previous breaches of Regulation 12.
  - Published: 2023-11-10
- **governance** _(minor)_
  - Evidence: Systems measured the quality of the care provided by the service. Some of these lacked detail about issues such as timeliness of call times.
  - Published: 2023-11-10
- **missed_or_late_visits** _(minor)_
  - Evidence: Timely calls were not always in place to provide people with the personal care they needed. The registered manager swiftly followed up this issue with a small number of people.
  - Published: 2023-11-10
- Finding
  - Evidence: The provider understood and acted on the duty of candour responsibilities.
  - Published: 2023-04-12
- Finding
  - Evidence: People's nutritional and dietary needs were included in care plans and supported by staff.
  - Published: 2023-04-12
- Finding
  - Evidence: There was a positive, person-centred culture with staff going above and beyond for people they supported.
  - Published: 2023-04-12
- Finding
  - Evidence: Pre-employment and DBS checks were completed on staff before they started working for the service.
  - Published: 2023-04-12
- Finding
  - Evidence: Sufficient PPE stocks were in place and staff followed infection prevention practices during visits.
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1184330788

HomeCare Compass is an independent guide and is not affiliated with the CQC.