# Twilight Years Limited

Twilight Years Limited is a CQC-regulated home-care agency in Barrow In Furness.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/01/2023

## Practical info

- Postcode: LA14 2DG
- Registered manager: Geldart, Michelle
- Local authority: Westmorland and Furness
- Region: North West
- City: Barrow In Furness
- Last CQC check: 06/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safe recruitment procedures including DBS checks were in place for all new staff
  - Published: 2023-01-06
- Finding
  - Evidence: People and relatives said they would recommend the service; person-centred care was consistently highlighted
  - Published: 2023-01-06
- Finding
  - Evidence: Provider had systems to learn from incidents and share learning with staff via meetings and digital media
  - Published: 2023-01-06
- Finding
  - Evidence: Registered manager committed to continuous improvement, recruiting a quality assurance officer
  - Published: 2023-01-06
- Finding
  - Evidence: Staff were trained in safeguarding, infection control, and medicines management with clear digital record-keeping
  - Published: 2023-01-06
- Finding
  - Evidence: People felt safe with staff and reported staff arrived on time and stayed for the agreed duration
  - Published: 2023-01-06
- **communication_with_families** _(minor)_
  - Evidence: Two people said they felt communication from the management team could be improved. We shared this with the registered manager for them to address.
  - Published: 2023-01-06
- **governance** _(minor)_
  - Evidence: Two staff told us their rotas did not include time to travel from one visit to the next. We passed this to the provider for them to address.
  - Published: 2023-01-06
- **incident_learning** _(moderate)_
  - Evidence: Before our inspection we identified the provider may not have reported incidents, as required. The registered manager identified 2 incidents which should have been reported to us.
  - Published: 2023-01-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118359398

HomeCare Compass is an independent guide and is not affiliated with the CQC.