# Millgate House

*Operated by Rochdale Gateway Leisure Limited.*

Millgate House is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2019

## Practical info

- Postcode: OL12 8NU
- Local authority: Lancashire
- Region: North West
- City: Rochdale
- Last CQC check: 08/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-21
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-06-21
- Finding
  - Staff providing consistent, effective, timely care within and across organisations
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough
  - Published: 2019-06-21
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Positive culture with open management, clear lines of accountability and strong staff morale
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality monitoring systems including audits, regular checks and management oversight
  - Published: 2021-10-30
- Finding
  - Evidence: Varied activities tailored to individual needs and preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Strong family/carer involvement in care planning, reviews and day-to-day communication via diaries
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisal and competency checks with structured induction for new staff
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knowledgeable about individuals' needs, trained in safeguarding, MCA/DoLS, and specialist areas such as epilepsy and PEG feeding
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, person-centred care and support plans reflecting individual needs, preferences, likes and dislikes
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with trained staff, MAR sheets, locked storage and temperature monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and employment history verification
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Personalised care
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Provider plans and promotes person-centred, high-quality care and understands duty of candour
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118341971

HomeCare Compass is an independent guide and is not affiliated with the CQC.