# Libra Care Services

*Operated by Libra Care and Support Ltd.*

Libra Care Services is a CQC-regulated home-care agency in Verwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2023

## Practical info

- Postcode: BH31 6EP
- Registered manager: Boston, Melissa
- Local authority: Dorset
- Region: South West
- City: Verwood
- Last CQC check: 09/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-02-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-09

### Other

- Finding
  - Evidence: End of life care delivered with compassion; staff trained to support people and families at end of life.
  - Published: 2023-02-09
- Finding
  - Evidence: Positive partnership working with district nurses and GP surgeries.
  - Published: 2023-02-09
- Finding
  - Evidence: Staff well-being prioritised with quarterly bonuses, counselling sessions and recognition for good performance.
  - Published: 2023-02-09
- Finding
  - Evidence: Strong quality assurance including monthly audits covering medication, safeguarding, infection control and care documentation.
  - Published: 2023-02-09
- Finding
  - Evidence: Registered manager praised unanimously by people, relatives and staff as supportive, approachable and effective.
  - Published: 2023-02-09
- Finding
  - Evidence: Staff received induction, regular supervision, appraisals and competency spot checks.
  - Published: 2023-02-09
- Finding
  - Evidence: Person-centred care plans including detailed personal histories, preferences, abilities and communication needs.
  - Published: 2023-02-09
- Finding
  - Evidence: Medicines managed safely with relevant training, competency assessments, and regular audits.
  - Published: 2023-02-09
- Finding
  - Evidence: Robust recruitment and selection process including verified references and DBS checks.
  - Published: 2023-02-09
- Finding
  - Evidence: People consistently reported feeling safe, with staff demonstrating good awareness of risks and safeguarding procedures.
  - Published: 2023-02-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-09
- Finding
  - Using medicines safely
  - Published: 2023-02-09
- Finding
  - Staffing and recruitment
  - Published: 2023-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2023-02-09

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-09
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-02-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11831897497

HomeCare Compass is an independent guide and is not affiliated with the CQC.