# Sams Helping Hands Ltd

Sams Helping Hands Ltd is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/02/2023

## Practical info

- Postcode: OL8 4QQ
- Registered manager: Farooq, Alisha
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 08/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-17

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-17

### Other

- Finding
  - Evidence: Service worked effectively in partnership with other health and social care organisations.
  - Published: 2023-03-17
- Finding
  - Evidence: Complaints were responded to in line with policy; people knew how to raise concerns.
  - Published: 2023-03-17
- Finding
  - Evidence: Electronic call monitoring system in place to monitor visit attendance and staffing levels; people reported staff arrived on time.
  - Published: 2023-03-17
- Finding
  - Evidence: Registered manager was praised by relatives and staff; person-centred values were demonstrated consistently.
  - Published: 2023-03-17
- Finding
  - Evidence: People and relatives were involved in care planning and regular reviews; communication needs were well met including for non-English speakers.
  - Published: 2023-03-17
- Finding
  - Evidence: Staff received training in safeguarding, infection prevention and control, and PPE was readily available.
  - Published: 2023-03-17
- Finding
  - Evidence: Care plans were person-centred, detailed and reflected a good understanding of people's needs, promoting independence and empowerment.
  - Published: 2023-03-17
- Finding
  - Evidence: People felt safe with staff and recruitment checks were robust, with appropriate DBS checks in place before staff started work.
  - Published: 2023-03-17
- **staff_training** _(minor)_
  - Evidence: Staff had not received specific training in relation to one person's modified dietary needs.
  - Published: 2023-03-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-17
- Finding
  - Staffing and recruitment
  - Published: 2023-03-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-17
- Finding
  - Using medicines safely
  - Published: 2023-03-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-17
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11831040453

HomeCare Compass is an independent guide and is not affiliated with the CQC.