# Rapid Care

*Operated by Rapid Care Ltd.*

Rapid Care is a CQC-regulated home-care agency in Gillingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: ME8 7SB
- Registered manager: Akindeko, Bisola
- Local authority: Medway
- Region: South East
- City: Gillingham
- Last CQC check: 18/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt valued and supported by the management team and described an open, positive workplace culture.
  - Published: 2023-04-06
- Finding
  - Evidence: People and relatives were positive about care quality and communication, with high satisfaction survey results.
  - Published: 2023-04-06
- Finding
  - Evidence: Accidents and incidents were recorded, investigated, and referred to local authority safeguarding as appropriate.
  - Published: 2023-04-06
- Finding
  - Evidence: People and relatives reported consistent, usually punctual care from familiar carers.
  - Published: 2023-04-06
- Finding
  - Evidence: Staff followed safe infection prevention and control processes and always had access to adequate PPE.
  - Published: 2023-04-06
- Finding
  - Evidence: Staff understood how to recognise and report signs of abuse; people felt safe and supported.
  - Published: 2023-04-06
- Finding
  - Evidence: People received their medicines safely and as prescribed, with electronic recording and regular competency checks.
  - Published: 2023-04-06
- **safeguarding** _(critical)_
  - Evidence: Checks had not been consistently completed to make sure new staff were safe to work with people...a staff member's file noted they had provided 2 references. There was no reference on file.
  - Published: 2023-04-06
- **supervision_appraisal** _(minor)_
  - Evidence: One to one staff supervision meetings had not been held regularly. This had been identified and staff had begun to meet with their line managers.
  - Published: 2023-04-06
- **incident_learning** _(critical)_
  - Evidence: We identified 2 incidents...reported to the local safeguarding authority, that had not been reported to the Care Quality Commission (CQC) in line with guidance.
  - Published: 2023-04-06
- **leadership** _(critical)_
  - Evidence: There was no registered manager at the service...The nominated individual did not have clear oversight of the day to day running of the service.
  - Published: 2023-04-06
- **record_keeping** _(moderate)_
  - Evidence: Some checks and audits had not been recorded regularly...office staff made sure that late calls were monitored...however, this was not recorded.
  - Published: 2023-04-06
- **governance** _(critical)_
  - Evidence: Systems to assess, monitor and improve the quality and safety of the service had not been operated effectively. This is a breach of Regulation 17.
  - Published: 2023-04-06
- **staff_training** _(moderate)_
  - Evidence: When a person had a catheter...there was no information to guide staff to the possible risks of infection, for example changes in the colour of urine.
  - Published: 2023-04-06
- **staff_competency** _(moderate)_
  - Evidence: There was no detailed guidance to ensure staff used the hoist safely. There was a risk new staff may not have the step by step guidance to ensure people were moved safely.
  - Published: 2023-04-06
- **care_planning** _(critical)_
  - Evidence: Risks to people's health, safety and welfare had not been consistently assessed. There was a lack of guidance for staff about how to keep people safe.
  - Published: 2023-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118306345

HomeCare Compass is an independent guide and is not affiliated with the CQC.