# CareUK Living Limited

*Operated by CareUK Living Ltd.*

CareUK Living Limited is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2023

## Practical info

- Postcode: NN4 7PA
- Registered manager: Stapleton, Tanatswa
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 18/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-18

### Other

- Finding
  - Evidence: Safeguarding training was in place and staff understood signs of abuse and reporting procedures.
  - Published: 2023-03-18
- Finding
  - Evidence: Medicines were managed safely with MAR records evidencing medicines given as prescribed.
  - Published: 2023-03-18
- Finding
  - Evidence: Staff felt respected and supported, with regular supervisions and team meetings in place.
  - Published: 2023-03-18
- Finding
  - Evidence: Registered manager demonstrated a clear vision, was open to challenge, and acted immediately on inspection feedback to mitigate risks.
  - Published: 2023-03-18
- Finding
  - Evidence: Relatives were extremely complimentary, describing staff as kind, friendly, professional, gentle and compassionate.
  - Published: 2023-03-18
- Finding
  - Evidence: Staff received comprehensive induction, training, and shadowing before lone working.
  - Published: 2023-03-18
- Finding
  - Evidence: Care plans contained up-to-date, detailed, person-centred information including goals, preferences, religion, and communication needs.
  - Published: 2023-03-18
- Finding
  - Evidence: Staff arrived on time and stayed the allocated amount of time, with relatives reporting consistent and flexible support.
  - Published: 2023-03-18
- **person_centred_care** _(minor)_
  - Evidence: People, relatives and staff had not been formally asked to feedback on the service.
  - Published: 2023-03-18
- **governance** _(moderate)_
  - Evidence: The registered manager had not completed any audits or recorded any findings from reviewing paperwork...had not identified the issues with staff files and risk assessments found on inspection.
  - Published: 2023-03-18
- **care_planning** _(moderate)_
  - Evidence: not all strategies were recorded fully. For example, when a risk assessment stated a person suffered from anxiety...the strategies did not always detail what staff should do.
  - Published: 2023-03-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-18
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Staffing and recruitment
  - Published: 2023-03-18

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11829038425

HomeCare Compass is an independent guide and is not affiliated with the CQC.