# ECL Mid Essex

*Operated by Essex Cares Limited.*

ECL Mid Essex is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/12/2023

## Practical info

- Postcode: CM1 2SL
- Registered manager: Mayes, Tanya
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 19/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-12-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-19
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-12-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-19

### Other

- Finding
  - Evidence: Open and transparent incident learning culture with medicines concerns triggering investigation and additional training
  - Published: 2023-12-19
- Finding
  - Evidence: Thorough staff induction including 2-week shadowing and Care Certificate completion
  - Published: 2023-12-19
- Finding
  - Evidence: Strong reablement outcomes with people regaining independence; service received 191 compliments vs 3 complaints in 2022–2023
  - Published: 2023-12-19
- Finding
  - Evidence: Robust safeguarding arrangements with staff demonstrating clear understanding of abuse types and escalation processes
  - Published: 2023-12-19
- Finding
  - Evidence: Multidisciplinary team including physiotherapist, occupational therapist and therapy assistants supporting personalised reablement
  - Published: 2023-12-19
- Finding
  - Evidence: Out of 86,822 calls, only 13 missed visits (0.01%) and 384 late visits (0.04%) over 12 months
  - Published: 2023-12-19
- Finding
  - Evidence: 100% of people using the service were either 'very satisfied' or 'satisfied' in the 2023 satisfaction survey
  - Published: 2023-12-19
- **record_keeping** _(minor)_
  - Evidence: Improvements were required to ensure the reason for leaving employment was recorded.
  - Published: 2023-12-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-19
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-12-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-19
- Finding
  - Using medicines safely
  - Published: 2023-12-19
- Finding
  - Staffing and recruitment
  - Published: 2023-12-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-19
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-12-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118261482

HomeCare Compass is an independent guide and is not affiliated with the CQC.