# Zenith Health Care Northwest

*Operated by Zenith Health Care Northwest Ltd.*

Zenith Health Care Northwest is a CQC-regulated home-care agency in Bury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2023

## Practical info

- Postcode: BL9 5BT
- Registered manager: Contreras Carballo, Mirna
- Local authority: Bury
- Region: North West
- City: Bury
- Last CQC check: 08/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2025-06-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-11
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2025-06-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-06-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-11

### Other

- Finding
  - Evidence: Working within MCA principles with comprehensive consent and capacity documentation.
  - Published: 2025-06-11
- Finding
  - Evidence: Medicines administration overseen with annual competency checks and spot checks.
  - Published: 2025-06-11
- Finding
  - Evidence: Service supported people to maintain independence and engage with their local community.
  - Published: 2025-06-11
- Finding
  - Evidence: Positive open culture with staff feeling valued and supported.
  - Published: 2025-06-11
- Finding
  - Evidence: Effective governance with regular scheduled audits and clear registered manager oversight.
  - Published: 2025-06-11
- Finding
  - Evidence: Person-centred care plans capturing individual preferences, routines, equality and diversity needs.
  - Published: 2025-06-11
- Finding
  - Evidence: Staff completed thorough inductions including mandatory training, shadowing and competency checks.
  - Published: 2025-06-11
- Finding
  - Evidence: Safe recruitment practices with appropriate pre-employment checks and timely visits.
  - Published: 2025-06-11
- Finding
  - Evidence: High levels of satisfaction from people and relatives, with staff described as kind, compassionate and respectful.
  - Published: 2025-06-11

### responsive

- Finding
  - End of life care and support
  - Published: 2025-06-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-06-11
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-06-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-06-11
- Finding
  - Using medicines safely
  - Published: 2025-06-11
- Finding
  - Staffing and recruitment
  - Published: 2025-06-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-06-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-06-11
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2025-06-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-06-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-06-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11824370098

HomeCare Compass is an independent guide and is not affiliated with the CQC.