# Sheltering Arms of Yorkshire Ltd

Sheltering Arms of Yorkshire Ltd is a CQC-regulated home-care agency in Withernsea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 25/02/2023

## Practical info

- Postcode: HU19 2DB
- Registered manager: Cullen, Sarah
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Withernsea
- Last CQC check: 25/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-25

### Other

- Finding
  - Evidence: Proactive partnership working with occupational therapists, physiotherapists, district nurses and community organisations.
  - Published: 2023-02-25
- Finding
  - Evidence: Staff supported people to regain independence in daily living, with measurable positive outcomes for physical and mental wellbeing.
  - Published: 2023-02-25
- Finding
  - Evidence: Robust governance systems including regular audits, spot checks, and complaint procedures, with lessons-learned processes in place.
  - Published: 2023-02-25
- Finding
  - Evidence: Strong, visible and supportive leadership with provider actively participating in care visits; staff felt valued and happy in their roles.
  - Published: 2023-02-25
- Finding
  - Evidence: Medicines managed safely with regular audits and competency checks for staff.
  - Published: 2023-02-25
- Finding
  - Evidence: People received consistent support from a small number of regular staff, with positive feedback on punctuality and staff staying the full agreed time.
  - Published: 2023-02-25
- Finding
  - Evidence: Outstanding responsiveness in combating social isolation through innovative approaches such as facilitating community relationships, organising group activities, and supporting people to re-engage with meaningful hobbies.
  - Published: 2023-02-25
- Finding
  - Evidence: Staff built exceptionally strong, personalised relationships with people, going above and beyond to learn about their histories, interests and life stories to deliver highly person-centred care.
  - Published: 2023-02-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-25
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and culturally relevant activities
  - Published: 2023-02-25

### safe

- Finding
  - Using medicines safely
  - Published: 2023-02-25
- Finding
  - Staffing and recruitment
  - Published: 2023-02-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
  - Published: 2023-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-25

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
  - Published: 2023-02-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11822067014

HomeCare Compass is an independent guide and is not affiliated with the CQC.