# Alpenbest

*Operated by Alpenbest Limited.*

Alpenbest is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/06/2025

## Practical info

- Postcode: KT2 6PT
- Registered manager: Taousani, Vasiliki
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 11/Jun/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-24

### Other

- Finding
  - Evidence: Well-organised medicines systems with no MAR recording errors or omissions found
  - Published: 2022-05-24
- Finding
  - Evidence: Robust pre-employment checks including DBS, identity, employment history and right-to-work verification
  - Published: 2022-05-24
- Finding
  - Evidence: Person-centred risk assessments regularly reviewed; weekly check-up calls for socially isolated service users
  - Published: 2022-05-24
- Finding
  - Evidence: Received Home Care Group top 20 award and Quality Management Systems governance award
  - Published: 2022-05-24
- Finding
  - Evidence: Strong partnership working with local authorities, including joint falls assessments reducing incidents
  - Published: 2022-05-24
- Finding
  - Evidence: Innovative engagement methods including large print care plans, multilingual staff (20 languages) and life story techniques
  - Published: 2022-05-24
- Finding
  - Evidence: Comprehensive induction mapped to the Care Certificate and ongoing specialised training (dementia, falls, catheter care)
  - Published: 2022-05-24
- Finding
  - Evidence: Strong continuity of care from dedicated, regular staff teams familiar with people's needs
  - Published: 2022-05-24
- Finding
  - Evidence: Robust electronic monitoring of call times and medicines administration with automatic alerts for late/missed visits
  - Published: 2022-05-24
- Finding
  - Evidence: Exceptionally well-led with clear vision and embedded values across the organisation
  - Published: 2022-05-24
- **incident_learning** _(moderate)_
  - Evidence: the provider had formally apologised to a family and taken appropriate action to mitigate the risk of similar incidents reoccurring after a local authority safeguarding investigation had substantiated things had gone wrong
  - Published: 2022-05-24
- **staff_training** _(moderate)_
  - Evidence: We received concerns in relation to staffs moving and transferring practices... The provider has learnt lessons by acknowledging mistakes were made and has taken effective action to retrain staff
  - Published: 2022-05-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-24
- Finding
  - Using medicines safely
  - Published: 2022-05-24
- Finding
  - Staffing and recruitment
  - Published: 2022-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-24
- Finding
  - Duty of Candour
  - Published: 2022-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1181787071

HomeCare Compass is an independent guide and is not affiliated with the CQC.