# SCS - Head Office

*Operated by SCS Care Limited.*

SCS - Head Office is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/09/2023

## Practical info

- Postcode: B36 8DT
- Registered manager: Sabour, Bilal
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 06/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-06

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-06

### Other

- Finding
  - Evidence: People's communication needs were considered, including support from staff who spoke people's first language.
  - Published: 2023-09-06
- Finding
  - Evidence: People felt safe and were able to raise concerns with staff who understood safeguarding responsibilities.
  - Published: 2023-09-06
- Finding
  - Evidence: The registered manager and provider were open and receptive to inspection findings and took immediate action on some concerns.
  - Published: 2023-09-06
- Finding
  - Evidence: Strong communication with external healthcare professionals; one professional noted carers 'communicated well' and worked collaboratively.
  - Published: 2023-09-06
- Finding
  - Evidence: Staff had good knowledge of people's cultural and faith needs, providing culturally appropriate care.
  - Published: 2023-09-06
- Finding
  - Evidence: Staff adhered to infection control procedures and used PPE effectively.
  - Published: 2023-09-06
- Finding
  - Evidence: Staff were caring and respectful; people and relatives gave consistently positive feedback about the quality and consistency of care.
  - Published: 2023-09-06
- **medication_management** _(moderate)_
  - Evidence: The provider told us they had arrangements in place to monitor medicines, however as there were no records of checks made, we could not verify this.
  - Published: 2023-09-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-06
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-06
- Finding
  - Using medicines safely
  - Published: 2023-09-06
- Finding
  - Staffing and recruitment
  - Published: 2023-09-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-06
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11817013995

HomeCare Compass is an independent guide and is not affiliated with the CQC.