# Gain Healthcare Ltd

Gain Healthcare Ltd is a CQC-regulated home-care agency in Bicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: OX26 6BU
- Registered manager: Chapel, Olinda
- Local authority: Oxfordshire
- Region: South East
- City: Bicester
- Last CQC check: 16/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Staff supported people with individual communication needs including Makaton, pictures and symbols.
  - Published: 2024-12-19
- Finding
  - Evidence: Incidents investigated and lessons learned shared with the whole team.
  - Published: 2024-12-19
- Finding
  - Evidence: Provider made improvements to governance processes and management oversight since last inspection.
  - Published: 2024-12-19
- Finding
  - Evidence: Positive behaviour support (PBS) plans and least restrictive practice embedded in the model of care.
  - Published: 2024-12-19
- Finding
  - Evidence: Staff received appropriate induction, supervision and ongoing training including MCA and safeguarding.
  - Published: 2024-12-19
- Finding
  - Evidence: Electronic medicines administration records (eMAR) with real-time alerts ensured medicines were administered safely.
  - Published: 2024-12-19
- Finding
  - Evidence: Personalised support plans with up-to-date assessments, including use of IDDSI framework for swallowing difficulties.
  - Published: 2024-12-19
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, documented interview notes and satisfactory evidence of staff conduct.
  - Published: 2024-12-19
- **communication_with_families** _(minor)_
  - Evidence: The service did not always receive positive feedback from professionals in relation to partnership working and communication.
  - Published: 2024-12-19
- **governance** _(moderate)_
  - Evidence: Whilst this was not the immediate responsibility of the provider, they had not through their own systems, identified or taken action in response to this shortfall.
  - Published: 2024-12-19
- **consent_capacity** _(critical)_
  - Evidence: People had been deprived of their liberty without the appropriate legal authorisations being sought from the Court of Protection.
  - Published: 2024-12-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-07-27

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11816695906

HomeCare Compass is an independent guide and is not affiliated with the CQC.