# Horsfall House Homecare

*Operated by Minchinhampton Centre For The Elderly Limited.*

Horsfall House Homecare is a CQC-regulated home-care agency in Stroud.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2018

## Practical info

- Postcode: GL6 9EY
- Registered manager: Abbott, Michelle
- Local authority: Gloucestershire
- Region: South West
- City: Stroud
- Last CQC check: 23/Nov/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong governance with quarterly board reports to trustees and weekly management meetings.
  - Published: 2021-01-24
- Finding
  - Evidence: Emergency contingency planning including access to 4x4 vehicles and community volunteers for adverse weather.
  - Published: 2021-01-24
- Finding
  - Evidence: Responsive complaints handling with evidence of prompt resolution of concerns raised.
  - Published: 2021-01-24
- Finding
  - Evidence: Clear care planning with person-centred assessments, six-week reviews, and care files kept in both office and people's homes.
  - Published: 2021-01-24
- Finding
  - Evidence: Effective quality monitoring including audits of medicine charts, accident/incident trend analysis, and spot checks.
  - Published: 2021-01-24
- Finding
  - Evidence: 98% of survey respondents confirmed familiar and consistent care staff and would recommend the service.
  - Published: 2021-01-24
- Finding
  - Evidence: Comprehensive staff training programme including induction, refresher training, and encouraged NVQ/diploma qualifications.
  - Published: 2021-01-24
- Finding
  - Evidence: Strong recruitment procedures with DBS checks and written references ensuring only suitable staff employed.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust safeguarding training and awareness across all staff levels, including enhanced training for managers.
  - Published: 2021-01-24
- **other** _(minor)_
  - Evidence: Several people commented that 'care staff were not always given sufficient travel time'.
  - Published: 2021-01-24
- **staffing_levels** _(minor)_
  - Evidence: things had been very difficult towards the end of 2015 because of difficulties in recruiting staff to meet the demand for service provision.
  - Published: 2021-01-24
- **record_keeping** _(minor)_
  - Evidence: We noted that the signature was missing from one of the consent forms we looked at.
  - Published: 2021-01-24
- Finding
  - Evidence: Complaints investigated and resolved in accordance with the provider's complaints policy
  - Published: 2018-11-23
- Finding
  - Evidence: Effective quality assurance including audits of medicines, care plans, accidents and staff training
  - Published: 2018-11-23
- Finding
  - Evidence: Registered manager described as 'hands on' with positive feedback from people, relatives and staff
  - Published: 2018-11-23
- Finding
  - Evidence: Person-centred care plans detailed life histories, preferences and wishes, reviewed regularly
  - Published: 2018-11-23
- Finding
  - Evidence: Staff received regular supervision, appraisals and training and felt well supported
  - Published: 2018-11-23
- Finding
  - Evidence: Sufficient staffing levels with a call monitoring system to ensure care calls were received
  - Published: 2018-11-23
- Finding
  - Evidence: Medicines managed safely with annual competency checks and well-maintained records
  - Published: 2018-11-23
- Finding
  - Evidence: People felt safe and staff were trained to recognise and report safeguarding concerns
  - Published: 2018-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118157115

HomeCare Compass is an independent guide and is not affiliated with the CQC.